Privacy Policy

Last updated: March 2026

In case of any discrepancy between translated versions and this English version, the English version shall prevail.

This Privacy Policy describes how SuperResolution Online ("we," "us," or "our"), operating the website at superresolution.online (the "Service"), collects, uses, shares, and protects your personal information.

1. Data Controller

SuperResolution Online is the data controller responsible for your personal data. For any questions or requests regarding your data, contact us at:

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you register via Google OAuth, we receive your name, email address, and profile picture URL.
  • Payment Information: Payment details are collected and processed directly by Stripe. We do not store your full credit card number. We receive a truncated card identifier, subscription status, and transaction history.
  • Uploaded Images: Images you upload for AI super-resolution processing are temporarily stored on our servers for processing purposes only.
  • Communications: If you contact us via email, we collect the content of your message and your email address.

2.2 Information Collected Automatically

  • Log Data: IP addresses, browser type, operating system, referring URLs, pages visited, and timestamps (collected by Cloudflare).
  • Device Information: Device type, screen resolution, and language preferences.
  • Usage Data: Features used, images processed, credits consumed, and interaction patterns.
  • Analytics Data: We use Google Analytics, self-hosted Plausible Analytics (plausible.waifu2x.live), and Microsoft Clarity to collect aggregated usage statistics. Clarity additionally records how visitors interact with pages (session replays, heatmaps); text you type and images you upload are masked and not captured.

2.3 Information from Third Parties

  • Google OAuth: Name, email, profile picture URL, and Google account identifier.
  • Stripe: Subscription status, payment confirmation, and truncated payment method details.

3. Legal Basis for Processing (GDPR)

If you are in the EEA, UK, or Switzerland, we process your data on these legal bases:

  • Contract Performance (Art. 6(1)(b)): Account creation, image processing, credit management, payment processing, transactional emails.
  • Legitimate Interest (Art. 6(1)(f)): Fraud prevention, security, abuse detection, Plausible analytics (privacy-focused, no personal data).
  • Consent (Art. 6(1)(a)): Google Analytics and Microsoft Clarity (non-essential analytics cookies).
  • Legal Obligation (Art. 6(1)(c)): Tax records, law enforcement requests.

4. How We Use Your Information

  • Provide, operate, and maintain the Service, including AI super-resolution processing;
  • Create and manage your account and authenticate your identity;
  • Process payments, manage subscriptions, and allocate credits;
  • Communicate with you regarding your account and Service updates;
  • Monitor and analyze usage trends to improve the Service;
  • Detect, prevent, and address fraud, abuse, and technical issues;
  • Comply with applicable legal obligations;
  • Enforce our Terms of Service.

We do not use your uploaded images to train, improve, or develop any AI or machine learning models. Images are processed solely to deliver the requested super-resolution output.

5. Data Sharing and Sub-processors

We do not sell your personal data. We share data only with these service providers as necessary to operate the Service:

  • Cloudflare, Inc. — Hosting, CDN, security. Data shared: IP address, request metadata. Privacy Policy
  • Stripe, Inc. — Payment processing. Data shared: name, email, payment details, transaction data. Privacy Policy
  • Google LLC — OAuth authentication, Google Analytics. Data shared: name, email, Google ID (OAuth); anonymized usage data (Analytics). Privacy Policy
  • Plausible Analytics (self-hosted) — Privacy-focused analytics. No personal data collected. Data Policy
  • Microsoft Corporation — Behavioral analytics (Microsoft Clarity): session replays, heatmaps, and interaction data. Text inputs and uploaded images are masked and excluded from recordings. Privacy Statement

We may also disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of SuperResolution Online, our users, or the public.

6. International Data Transfers

The Service is operated from servers in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the US. For users in the EEA, UK, or Switzerland, such transfers are conducted pursuant to Standard Contractual Clauses (SCCs) approved by the European Commission, the sub-processor's participation in recognized data transfer frameworks, or other lawful transfer mechanisms under applicable data protection law.

7. Data Retention

  • Uploaded images and processed outputs: Automatically deleted within 24 hours of processing.
  • Account information: Retained for the duration of your account; deleted within 30 days of account deletion request.
  • Payment and transaction records: Retained for 7 years (tax and legal compliance).
  • Server logs: Retained for up to 90 days (security monitoring).
  • Google Analytics data: Retained per Google's settings (default: 14 months).
  • Plausible Analytics data: Retained indefinitely in aggregated, non-personal form.
  • Microsoft Clarity data: Session recordings retained for up to 30 days; aggregated heatmap and analytics data for up to 13 months.
  • Support correspondence: Retained for 2 years after resolution.

8. Cookies and Tracking Technologies

8.1 Strictly Necessary Cookies

Essential for the Service to function:

  • Session/authentication cookies — keep you logged in.
  • Cloudflare cookies — security, bot detection, load balancing.

8.2 Analytics Cookies (Non-Essential)

  • Google Analytics (_ga, _gid): Collect anonymized usage data. These are not strictly necessary. Set only with your consent where required by law. You may opt out via the Google Analytics Opt-out Add-on.
  • Microsoft Clarity (_clck, _clsk, CLID, MUID, ANONCHK, SM): Support session replay and heatmap analytics. These are not strictly necessary. Set only with your consent where required by law.
  • Plausible Analytics: Does not use cookies and collects no personal data.

You can control cookies through your browser settings. Where required by law, we will obtain your consent before setting non-essential cookies.

9. Your Rights

9.1 Rights Under the GDPR (EEA, UK, Switzerland)

  1. Right of Access (Art. 15): Request a copy of your personal data.
  2. Right to Rectification (Art. 16): Request correction of inaccurate data.
  3. Right to Erasure (Art. 17): Request deletion of your data, subject to legal retention obligations.
  4. Right to Restriction of Processing (Art. 18): Request restriction of processing under certain circumstances.
  5. Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
  6. Right to Object (Art. 21): Object to processing based on legitimate interests.
  7. Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time (e.g., for Google Analytics).
  8. Right to Lodge a Complaint: File a complaint with a supervisory authority in your country of residence.

To exercise any right, contact privacy@superresolution.online. We will respond within 30 days.

10. Children's Privacy

The Service is not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will delete it promptly. If you believe a child under 16 has provided us with personal data, contact privacy@superresolution.online.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

  • Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
  • Right to Delete: Request deletion of your personal information, subject to certain exceptions.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Opt-Out: We do not sell or share your personal information for cross-context behavioral advertising.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact privacy@superresolution.online. We will respond within 45 days as required by the CCPA.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at:

Privacy Policy — SuperResolution Online